Trish Stratus
Home News Living Charity TV Magazine Radio Videos Yoga Studio Shop
Home ShopReturn Policy
Thank you for shopping at Stratusphere Shop.

If you are not entirely stratusfied with your purchase, we're here to help.

TO BE ELIGIBLE FOR A RETURN
  • You must return item, within 30 calendar days from the date you received it.
  • Your item must be unused and in the same condition that you received it and in its original packaging.
  • You must include receipt or proof of purchase to fully be credited.

NOTE
Any Stratusphere Shop/Stratusphere Living merchandise purchased from a merchant other than TrishStratus.com cannot be returned to us for a refund or exchange. Please contact the merchant from whom you made your purchase.

WHERE TO SEND ITEM
To return an item to us, please mail it to the following address:

Stratusphere - Merchandise Department
255 Bass Pro Mills Drive
Vaughan, ON
L4K 0A2


RETURN EXCEPTIONS
We cannot accept returns on the following merchandise:

  • Any item that has been personalized
  • Opened and used products, such as Stratusphere Living items or DVDs
  • Any apparel item that has been used, worn or washed
  • Any food item

SHIPPING
All return shipping charges must be pre-paid and are the responsibility of the customer. This includes any customs, duties, taxes, postage and any other applicable charges, which will not be refunded.

DAMAGED / DEFECTIVE / INCORRECT ITEMS
In this event, please contact us directly at orders@trishstratus.com.

REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your PayPal account from which you made the purchase (or original method of payment). Please allow up to 30 days for refund to clear.

CONTACT US
If you have any questions on how to return your item to us, contact us by email or online form.

 

 

Help

NEW ITEMS
DEALS
trishstratus.com
 

more »

LIVING
Products
DVD
Workouts
nuTRISHion
Travel
Videos
Stratusphere Tour
Community
Press
Retailers
CHARITY
Children's Aid Foundation
Carmelina's Home
Ronald McDonald House
Heart & Stroke Foundation
SickKids Foundation
The Special Olympics
Easter Seals
Variety Village
Dreams Take Flight
Cardiac Kids
TV
Series
Sit Com Shows
Variety Show
Sketch Comedy
MTV Cribs
The Weakest Link
Award Shows
Talk Shows
Films
Press Coverage
Commercials
Specials
Home Video
Webcast
MAGAZINE
Cover Issues
Features
Revive Monthly
SNAP Monthly
YOGA STUDIO
About
Trish Bio
Classes
Fees
Gallery
Press
Virtual Tour
Map
SHOP
Products
Posters/Photos
Books/Magazines
DVDs
Trading Cards
Downloads
Phone Cases
Tea
Gift Cards
Yoga
Autograph Requests
Help
MORE
News
Radio
Videos
Image Catalogue
 
Brands